Refund and Returns Policy
Effective Date: 01-01-2025
At PROCLEAN TECHNO EQUIPMENT, we are committed to ensuring your satisfaction with our products and services. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy to understand your rights and how to proceed.
1. Eligibility for Returns
1.1. Products are eligible for return if they meet the following conditions:
- The product is unused, in its original packaging, and in the same condition as when you received it.
- The return request is made within 07 days of the delivery date.
- Proof of purchase (e.g., order confirmation, invoice) is provided.
1.2. Certain products are not eligible for return, including but not limited to:
- Items marked as “non-returnable” on the product page.
- Customized or personalized items.
- Products that are damaged due to misuse or improper handling.
2. Return Process
2.1. To initiate a return, please contact us at:
- Email: info@procleantechno.com
- Phone: +91 70217 59865
2.2. Provide the following details in your return request:
- Order number
- Product name and description
- Reason for return
- Supporting documents or images, if applicable
2.3. Once your return request is approved, we will provide you with detailed instructions on how to return the product. You are responsible for shipping the product back to us unless otherwise specified.
3. Refund Policy
3.1. Refunds will be processed under the following conditions:
- The returned product has been received and inspected by our team.
- The product meets all eligibility criteria as outlined in Section 1.
3.2. Refunds will be issued using the original payment method within 07 business days after approval of the return.
3.3. Shipping fees, customs duties, and taxes are non-refundable unless the return is due to a defect or error on our part.
4. Exchanges
4.1. Exchanges are available for defective or damaged products. If you wish to exchange a product, please follow the return process outlined in Section 2.
4.2. Replacement products will be shipped after we receive and inspect the returned item.
5. Damaged or Defective Items
5.1. If your product arrives damaged or defective, please contact us within 07 days of receiving the item.
5.2. Provide photos or videos of the damage or defect to facilitate the resolution process. We may offer a replacement, repair, or refund depending on the nature of the issue.
6. Non-Returnable Items
6.1. The following items are non-returnable:
- Gift cards
- Items purchased on clearance or during special sales
7. Shipping Costs for Returns
7.1. Unless the return is due to a defect or error on our part, the customer is responsible for return shipping costs.
7.2. If a return is approved due to an error or defect, we will cover the return shipping costs or provide a prepaid shipping label.
8. Contact Us
For questions or assistance with returns and refunds, please contact us at:
PROCLEAN TECHNO EQUIPMENT
Address: GALA NO.1, SR. NO. 02, REACHARD COMPOUND, VASAI FATA, VASAI EAST, Palghar, Maharashtra, 401208
Phone: +91 70217 59865
Email: info@procleantechno.com
Website: https://procleantechno.com/
Thank you for shopping with PROCLEAN TECHNO EQUIPMENT. We value your business and are here to help ensure your satisfaction.